Frequently asked questions
+ Can I change or cancel my booking after confirmed booking?
Due to logistics it is only possible to re-book your cruise 7 days in advance! In case you need to cancel your booking, you must do so 14 days in advance to recieve a refund!
+ What if it's raining/snowing/windy?
Not to worry. Almost any kind of weather has its own charm. Even if the weather is cold, you won't be cold in our spas which are heated to 40℃/104℉. Should safety issues due to weather conditions occur, CopenHot will cancel the event and you will get a refund!
Guidelines for cancellations:
1) Wind over 12 meters pr. second
3) Strong current and over icing
+ What should I bring?
Bikini/swimsuit, shorts, flip-flops and maybe a woolly hat in the winter. Towels for rent while visiting are included in the price.
+ Are there any changing facilities?
We have wooden lodges for changing clothes and storage, while you are cruising or spa-ing.
+ Do you have shower facilities?
Please note that we don't have regular freshwater shower facilities. Shower before arrival please! Please do inform everybody in your group!
+ Are there any age restrictions?
For cruising in the Sailing Spas you have to be a minimum of 18 years and be a capable swimmer For the Sauna or Barrel Spas you have to be at least 6 years old
+ I have signed up for the waiting list. When is my booking confirmed?
When you are signed up to our waiting list, you have signed up to receive an e-mail if there are any cancellations on the specific activity. There is no commitment by signing up to our waiting list. When an activity has cancellations we send out an e-mail to everybody on the waiting list informing them about it. Then you can choose to book the activity and after you have paid for the activity, your booking is confirmed.
+ Do you have any toilets?
During late Fall, Winter and early Spring our guests use our own toilets (Plasticmoulded outdoor cubicle - Chemical toilet). In the Summer our guests can use Hal-vandet’s toilets.
+ We are very small - can we fit 6 persons in the Sailing spa?
Sorry, no! The legal number of people in a Sailing Spa is 5 participants and a skipper.
+ What are the general guidelines for the area and cruises?
For everybody to be comfortable, please note that screaming and shouting, nakedness, jumping in the harbour or drunkenly disorder will not be accepted. Please share this important info with members of your group!
+ Can I bring my own food and drinks?
Unfortunately not. You can buy water, softdrinks, beer, cider and bottles of Cava, Rosé and Whitewine on site.
+ We are only going to be two people, what's the price for a Sailing Spa/Stationary Spa/Tower Spa?
We have two types of service, private bookings and HotDay sessions. All our private bookings have fixed prices. That means the price stays the same regardless of whether you are e.g. 1 or 5 people. You can pay per person for our HotDay sessions, where you share the Sauna and Spa facilities with our other guests.
+ What is the alcohol policy?
No guest are allowed in the area if suspected to be under the influence of alcohol or illegal substances and your cruise/spa/sauna will be cancelled without a refund! As we do sell alcohol on site, you are allowed to consume alcohol(responsibly) during your stay at Copenhot - except in the sauna.
+ How long does it take to get to the airport from CopenHot?
Public transport from CopenHot to the airport metro station is about 40 minutes including walking to the bus. If you take a taxi it is about 20 minutes.
+ What if I’m pregnant?
We kindly have to ask you to contact your own doctor and pose that question. Make sure you get a go-ahead before visiting us.
Our Spas and Sauna do have a temperature that is above your own body temperature.
+ Can I bring my pet?
Sorry, but no animals allowed
Due to safety precautions CopenHot always follow the rules and guideline described by the Danish Maritime Authority. Changes in the rules and guidelines can and will always proceed the arrangements agreed to in the booking. Changes may occur between your booking and the cruise itself in this cases safety comes first.